Dying in care, hospital or hospice
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When someone dies in a hospital, hospice, or care home, the staff caring for them will usually be your first point of support. They will help guide you through the immediate steps, provide reassurance, and explain what happens next.
If someone dies in hospital then usually they would remain in the care of the hospital until you have registered the death, some hospices also have the facility to look after the deceased for a time.
If it is a care home or hospice then usually the staff can call us on your behalf when you have had the time you need and we will bring the person into our care then.
Although there may be practical arrangements to consider, there is no need to feel rushed. Our team is here to support you and your family whenever you feel ready.
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You can contact us at any time for advice, guidance, or to begin making arrangements.
We will work with the hospital, hospice, or care home to ensure everything is handled with care and dignity, including:
Arranging a suitable time to bring your loved one into our care.
Working with the facility to complete any necessary paperwork or procedures.
Bringing your loved one into our care with compassion and respect.
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Sometimes when someone dies it hospital it needs to be reviewed by the Coroner before registration. Often the normal process is followed and you will register the death yourself, you may have to travel to a the Registrar near the hospital rather than the one close to home.
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If your loved one died at Hospital then we will most likely need the Certificate for Burial or Cremation to bring them into our care. This is usually emailed directly to us by the Registrar as soon as your appointment is over.
We also try to bring people into our care as soon as possible following the receipt of the form, and will call to let you know the moment they are safely with us.

